Wladimir Fuentes
Senior Account Executive @CSTI Corp
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WORK HISTORY
Senior Account Executive @CSTI Corp
Lima, PE
Driving revenue growth and maintaining income for each assigned account.Managing billing processes, purchase order receipt, and resource allocation for every client under supervision.Negotiating tariff upgrades to align with market dynamics and enhance profitability.Identifying new service opportunities and converting them into actionable business proposals.Monitoring consultants\' performance in terms of punctuality, attendance, and permissions, while preparing reports to ensure visibility into their status.Coordinating the end of consultant assignments, ensuring smooth transitions for their renewal or termination.Conducting surveys with consultants/clients within 15 days of assignment initiation, compiling weekly reports on client observations, and tracking key incidents.Reviewing reported incidents and proposing actionable improvements for efficient resolution.Supervising resource staff to ensure adherence to client policies and standards, including conduct and other service-related guidelines.
ABOUT WLADIMIR FUENTES
Professional with over 13 years of experience in the management and monitoring of Information Technology projects and services. Extensive experience as a Service Leader, responsible for commercial management and service delivery, ensuring adherence to quality standards and established deadlines. Recognized for strong interpersonal skills at all levels, analytical abilities, and expertise in thriving in high-pressure work environments. Proficient in organizing and leading teams, directing their efforts towards achieving strategic objectives within set timeframes, while fostering collaboration and collective success. This professional approach is complemented by a solid capacity for leadership, enabling the delivery of efficient and effective solutions in challenging environments, maximizing outcomes for both teams and organizations.
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