William Bill Kimak
Staff Engagement & Technical Program Leader | Enterprise SaaS & Cloud Delivery | Driving Adoption, Value Realization & Scaled Outcomes | MBA, PMP, CSM
- Role
- Staff Engagement Manager at Kong
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About William Bill Kimak
AboutEnterprise Staff Engagement and Technical Program Leader with 20+ years of experience delivering complex, high-value SaaS and cloud initiatives across Fortune 500 and public sector organizations. I operate at the intersection of people, process, and technology, helping organizations turn complexity into scalable, measurable outcomes.I specialize in leading enterprise professional services portfolios, advising executive stakeholders, and building engagement models that accelerate adoption, improve time-to-value, and drive long-term customer and organizational success. My background spans cloud platforms, API-driven modernization, data, and enterprise IT — with deep experience in both strategy and execution.What I’m Known For-Leading global portfolios supporting $5M–$8M+ average customer spend-Delivering enterprise engagements across SaaS, cloud, and data platforms-Acting as a trusted advisor to executive, product, engineering, and IT leaders-Building scalable engagement and delivery models that improve retention and expansion-Managing risk, dependencies, and change across complex, multi-stakeholder programsAreas of ExpertiseProgram & Portfolio Management • Staff & Customer Engagement • Technical Program Management • Enterprise SaaS & Cloud Delivery • Professional Services • API & Platform Adoption • Value Realization • Change Management • Stakeholder Management • Global & Distributed Teams
Experience
Staff Engagement Manager
Jan 2024 — Present
Led enterprise adoption of Kong’s cloud-native API management platform, partnering with customer executives to accelerate modernization and platform value.Owned complex professional services portfolios spanning pre-sales, delivery, and executive engagement, driving predictable outcomes and reduced time-to-value.Defined and scaled engagement models that positioned services as a strategic driver of adoption, expansion, and long-term retention.Advised senior customer leaders on API-driven transformation, balancing technical execution with organizational readiness and change management.
Education
Clarkson University Graduate School
MBA, Professional Services
Grenoble Ecole de Management
International MBA Summer Program
State University of New York at Plattsburgh
B.S., Business Management
State University of New York at Plattsburgh
B.S., Psychology
Skills
- Teaching
- Quality Assurance
- Process Engineering
- Business Analysis
- Mentoring
- Six Sigma
- Agile Methodologies
- Management
- Team Building
- Distributed Team Management
- Requirements Analysis
- Consulting
- Saas
- International Business
- Problem Solving
- Business Development
- Software Implementation
- Project Management
- Training
- Proposal Writing
- Project Delivery
- Business Strategy
- Professional Services
- Business Process Improvement
- Telecommunications
- Analysis
- Risk Management
- Competitive Analysis
- Enterprise Software
- Change Management
- Enterprise Architecture
- Organizational Design
- Large Systems Integration
- Process Improvement
- Integration
- Pmo
- Pmp
- Team Leadership
- Sdlc
- Information Technology
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