Michael Wittich
- Role
- Sr Customer Success Manager at Adobe
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
Experience
Sr Customer Success Manager
Jun 2017 — Present
Adobe Commerce • Develop a trusted advisory relationship with key stakeholders and executive sponsors • Work with merchants and partners to ensure that customers are leveraging the platform effectively and achieving success in their e-commerce business • Onboard merchants and highlight Adobe Commerce resources available to a new customer • Identify and grow opportunities within territory to ensure growth attainment • Handle contract and price negotiations for up-sell opportunities and license renewals • Identify and assess renewal risks for customers • Assist with issue and support escalations as needed • Maintain a high level of customer retention and satisfaction
Skills
- Leadership
- Microsoft Office
- Sales
- Social Networking
- Time Management
- Interpersonal Skills
- Communication
- Social Media
- Sales Management
- Marketing
- Training
- Human Resources
- Relationship Building
- Account Management
- E-Commerce
- Planning and Organizing
- Management
- Teamwork
- Customer Service
- Powerpoint
- Team Building
- Coaching
- Presentations
- Problem Solving
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