Wissam El Hariri

Technical Support Mobility @TELUS Digital

Technical support mobility bilingual English French• Support level 1/ 2 technology 4G,LTE, 5G• Provide world class customer service when handling incoming calls.• Managing large clients’ accounts and Maintain high levels of customer satisfaction.• Assist customers by answering their questions on the use of the software, diagnose, solve and document the problem.• Follow-up with customers to ensure that the solutions proposed are well understood and that they truly resolve the issues, and that the customer agrees with the proposed solution.• Document the problems and solutions in the customer files.• Actively participates in the creation of content for the knowledge base.• Part of special dedicated team that provides support to important clients.• Participate in new product launch activities, and train new team members and clients.• Interacts with third party vendors and suppliers in a professional and courteous manner that fosters a long-term partnership.• Respond to and investigate client requests via telephone and email.• Provide afterhours support to clients.