Alexis Wiscovitch
Sr Help Desk Technician @Baptist Health
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WORK HISTORY
Sr Help Desk Technician @Baptist Health
Managed Salesforce application user profiles, roles, permissions, generating security tokens, and validation rules for 10K users. • Delivered IT support to 40+ users for a leading Hospital company, which included performing database administration and monitoring system performance. • Configured hardware, devices and software to set up workstations for employees. • Level 1 and Level 2 support for problems identified with systems and hosted applications. • Patched software and installed new versions to eliminate security problems and protect data. • Removed malware, ransomware and other threats from laptops and desktop systems. • Manages and Maintains Active Directory operations for users. Key Achievements • Provided end-to-end issue resolution for 2.3K front-end users on Linux and Android OS, reducing the number of customer callbacks by 80%. • Resolved an average of 83 inquiries per day.
EDUCATION
Southwestern College
Bachelor's degree, Organizational Leadership
ABOUT ALEXIS WISCOVITCH
Skilled U.S Soldier with Secret clearence and 5 years of experience configuring…
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