Dongdong Xiao

Operations Manager @Hcv Network

London, GB

Led on operational strategic planning, such as people management strategy, employee performance management strategy, organisational change and digital transformation, etc.Led on annual business planning process, from organisational strategic objectives to departmental and individual OKRs.Oversaw accounting and budgeting and coordinated with Finance Manager on preparing company/department/personnel budgets as part of the business planning process. Responsible for monthly operational analysis and reporting to SMT team and quarterly updates to board of directors. Managed procurement processes with external suppliers, e.g, accountants, IT support team, immigration lawyers, UK Home Office, website developer and graphic design team, coworking vendors, travel agencies, etc. Managed organisation members, including membership application and onboarding, member engagement, and communications on website, social media and monthly newsletter. Administrated and configured company software and platforms, including Appogee HR, Xero, Harvest and Forecast, Salesforce, Webflow, Mailchimp, Wrike, etc.Oversaw company policies, insurances, human resource management (e.g, recruitment, induction training, contracts, performance appraisal and review, staff travel and time offs, etc.), Sponsorship Management System (as AO and Level 1 User)Organised team retreat for a globally based team twice – in charge of budgeting, logistics, visa assistance, and all arrangements of venues, catering and transportation, etc. Supported technical departments on streamlining workflows and procedures and improving team efficiencies.

The University of Edinburgh

Master of Science - MS

Northeast Electric Power University

Bachelor’s Degree

Yamagata University

2010 International Exchange Summer Program by the Faculty of Engineering

The Bartlett School of Sustainable Construction UCL

Doctor of Philosophy - PhD