Winston Snider

About Winston Snider

With over 25 years of endpoint experience, starting on the ground floor in support and working my way up to leadership roles, working both as an FTE and a vendor, I\'ve learned the problem is always DNS:)On a serious note, my clients appreciate my candor and willingness to dive in and take the lead when gaps and issues are identified. As a leader, I guide my teams forward to get the job done and along the way provide feedback so that they may grow in their own career journey. I don\'t just partner with my clients, I become part of their team so that we are all rowing together in lockstep towards a common goal. Along the way I employ and champion best practices such as the ITIL framework or utilize my experience working with development teams to pick the parts of waterfall or agile that can help steer engineers, analysts and techs on an efficient path. All the while, jumping in and out of the weeds as necessary in order to win.email: w••••••••@gmail.com voice: 97••••••21

Experience

1. Configuration Specialist Advisor

   NTT DATA North America

   Jul 2025 — Present · Dallas-Fort Worth, TX, US

   Leading desktop engineers to deliver exceptional endpoint services to NTT Data customers.Services for Windows workstation and Mac OS systems:Vulnerability remediationImage ManagementApplication Management (Packaging, Deploying, Removal)

Education

• Western Governors University

  Bachelor of Science - BS, Business - Information Technology Management

  2019 — 2020

Skills

• Troubleshooting
• Mobile Devices
• Remoteware
• Pos
• Management
• Retail
• Technical Support
• Process Improvement
• Imagex
• Hardware
• Operating Systems
• Windows
• Computer Hardware
• Scripting
• Team Leadership
• Software Development
• Visual Basic
• Team Management
• System Deployment
• Help Desk Support