Winston Paul

About Winston Paul

Results-oriented Senior Technology Manager with 18+ years in cloud network operations and infrastructure services. Comprehensive experience in constructing new datacenters, managing networks for high availability and decommissioning cloud networks. Data-driven approach to review KPIs and represent business requirements to leadership. Successful track record in setting up operations in India and managing technical teams. Specialising in operational leadership, stability and fostering a high-performance cultureCareer Highlights:ORACLEGlobal Program: Orchestrated a plan to decommission network devices in 60+ datacentres. Supervised the engineering team\'s strategy plan to move network devices to maintain uninterrupted service for Oracle customers and save over $300 millionOperational Leadership: Built and scaled the OCI Global NOC from 0 to 42 staff. Hired 4 senior managers, trained them to recruit and hire 19 full-time network engineers and 19 contractor network engineers, enhancing the follow-the-sun model and supporting regional growth.COGNIZANTService Transition: Led 2 service transitions for global retail clients for (1) Network Operations and (2) service management, Infra support. Traveling to U.S. and seamlessly transition operations from onsite to offshore team, and provide steady-state support (24x7) from India.Operational Excellence: Scaled the Infrastructure team from the ground up, maintaining an average of 90% on the delivery management checklist that measures program health and customer metrics. Specialities: Network Operations Expert, Workforce identification and development, Operational Excellence, Cross-functional leadership, Strategic planning, Risk management, Implementation, Change management, Customer/Stakeholder management, Corrective and Preventive Action, and Continuous service improvement.Project Management Expertise: End-to-end project management, PM techniques (WBS, CPM & Agile), communication skills, business process engineering and analysis, organisational planning, design, restructuring, and semi-technical projects.Soft skills: Writing Business Cases/one-pagers for Executive communication and special initiatives, collaboration across organisations, collaborative problem-solving, and communication with stakeholder organisations. Tools: Microsoft Office, including PowerPoint & Visio. Project management tools like Jira Structure, Confluence, and Kanban. Ticketing tools include ServiceNow, Jira, and Confluence.

Experience

1. Engineering Manager - Global Network Delivery

   Google

   Apr 2026 — Present · Bengaluru, IN

   Building Google\'s Network Capacity & Delivery

Education

• MNM Jain Engineering College ACM Student Chapter

  B.E, Electrical, Electronics and Communications Engineering

  2003 — 2007

Skills

• IT Service Management
• Management
• Customer Relationship Management (Crm)
• Service Delivery
• Itil