Winston Nolan
Global Head of Cloud Operations @Spryker
Signup · Get unlimited contacts
WORK HISTORY
Global Head of Cloud Operations @Spryker
Christchurch, NZ
Lead a global team across EMEA, AMER, and APAC, overseeing 24/7/365 reliability and SRE strategy. Orchestrated the merger of legacy SRE and Support units into a unified, high-velocity Cloud Operations department.CORE ACHIEVEMENTS & STRATEGIC LEADERSHIP • AI & WORKFLOW AUTOMATION: Architected n8n ecosystems integrating Jira, Salesforce, HubSpot, Slack, and Opsgenie with AI-driven logic to automate incident response and customer success. • OBSERVABILITY MODERNIZATION: Migrated New Relic APM to Grafana (OTEL Tempo), engineering custom dashboards for centralized monitoring of deployments, AWS infrastructure, and app performance. • ORGANIZATIONAL TRANSFORMATION: Merged siloed teams into a global Follow-the-Sun model, upskilling junior admins into DevOps practitioners proficient in the full PHP/AWS application lifecycle. • ZERO-SPAM ALERTING: Engineered an internal Prometheus & Alertmanager ecosystem designed for zero false positives, protecting engineering capacity across 3 timezones. • SECURE ACCESS INNOVATION: Built a bespoke VPN alternative using AWS SSM (Bash/PHP/Go) for secure, terminal-driven console access, enhancing security and operational agility. • SCALABLE INFRASTRUCTURE: Steered global environment changes via Terraform/Terragrunt (IaC), optimizing RDS MySQL, Redis, ECS, and Elasticsearch clusters.OPERATIONAL EXCELLENCE & FUTURE STRATEGY • AI-DRIVEN PRODUCTIVITY: Integrated AI into daily operations for documentation and investigations, driving a high-velocity engineering culture. • INCIDENT ORCHESTRATION: Leading the evaluation of Grafana Cloud IRM and Incident.io to refine 24/7 response protocols and customer retention. • CULTURAL LEADERSHIP: Upskilled a linguistically diverse global team in technical investigation and communication, resulting in exceptionally low attrition. • TECH STACK: n8n (AI), AWS, Grafana Cloud, Prometheus, Terraform/Terragrunt, PHP, Go, Salesforce, HubSpot.
SKILLS
ABOUT WINSTON NOLAN
I am a senior technology leader with over two decades of experience architecting and scaling mission-critical infrastructure for high-growth organizations in e-commerce, cloud operations, and SaaS.I specialize in transforming fragmented operational units into high-performing, AI-driven Global Cloud Operations centers. My approach blends deep, hands-on technical expertise with a servant-leadership philosophy - removing complexity for senior engineers while mentoring the next generation of talent. As an ENFJ-A (Assertive Protagonist), I excel at the intersection of strategy and empathy, focusing on empowering high-performing teams to achieve collective excellence through clear vision and decisive leadership. I thrive in environments where systems and people must scale together, and where architectural clarity is required to turn operational capability into a strategic advantage. My core focus remains on building high-performing SRE and DevOps teams that prioritize automation, observability, and operational excellence as a driver for business value.CORE EXPERTISE & LEADERSHIP DOMAINS• E-COMMERCE STRATEGY: Proven history of architecting, launching, and operating enterprise-scale e-commerce businesses for global brands.• GLOBAL SRE GOVERNANCE: Building high-availability systems with 100% resilience through strategic SRE maturity and reliability standards.• AI-DRIVEN ORCHESTRATION: Scaling organizational efficiency via n8n and AI-agentic workflows across the entire business stack.• MODERN OBSERVABILITY: Expert-level migration and standardization on Grafana (OTEL Tempo) and Prometheus for full-stack transparency.• INFRASTRUCTURE AS CODE: Enterprise-level scaling and environment control using Terraform and Terragrunt.I am strategically positioned in New Zealand to provide seamless operational continuity for European night-cycles and US West Coast handovers, with real-time leadership for APAC markets including Australia, Vietnam, and Singapore.Open to connecting on transformative technology leadership roles, digital infrastructure strategy, or challenges involving hyper-scale e-commerce and automated reliability.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.