Winston Johnson
Information Technology Specialist @Friends Seminary
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WORK HISTORY
Information Technology Specialist @Friends Seminary
Perform hardware repairs, installations, upgrades and migrations for MacOS and iOS devices Perform hardware repairs, installations, upgrades and migrations for MacOS and iOS devices -Review helpdesk(Zendesk), resolving issues, fulfilling requests and escalating tickets as needed in a timely manner -Configure and troubleshoot various A/V equipment including but not limited to projectors, SMARTboards, Polycoms, microphones and speakers-Experience with video conferencing solutions such Zoom and Google Meet/Hangout -Assist in maintaining and updating Active Directory and asset management software (Oomnitza)-Created end-user documentation -Administrator for the following: Zoom, Google Admin/G Suite, Jamf, Creative Cloud, Active Directory, Apple School Manager and Papercut (print management software)-Provide remote support for distance/ virtual learning -Onboarded new employees and conduct ongoing trainings
EDUCATION
Alfred State College - SUNY College of Technology
Bachelor of Science (BS), Web Page, Digital/Multimedia and Information Resources Design
SKILLS
ABOUT WINSTON JOHNSON
Apple Certified Technician with 5+ years of experience resolving user hardware and…
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