Winnie Chin
Senior Director of Customer Success @Maximizer
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WORK HISTORY
Senior Director of Customer Success @Maximizer
Spearheaded strategic customer success initiatives to drive significant BoB revenue growth in FY24 through expert renewal management and account expansion at Maximizer CRM- Transformed renewal processes from a nascent framework into a robust, data-driven strategy, drastically reducing churn and maximizing customer lifetime value amidst complex data challenges- Enabled real-time measurement of expansion, uplift, contraction, churn, and renewal rates by establishing precise processes and accurate records, a critical achievement that also ensured data integrity through two major billing system transitions - Beyond direct customer impact, I provide strong leadership and coaching to the Customer Success team, fostering an environment that maximizes customer lifetime value and builds lasting client relationships.
EDUCATION
Ngee Ann Polytechnic
Diploma
Aberystwyth University
Bachelor of Science - Honours
Liaison College
Chef de Cuisine Diploma
SKILLS
ABOUT WINNIE CHIN
Experienced account management professional with demonstrated history of working in the SaaS, digital forensics, telecommunication and financial services. Skilled in Renewal Operations Management,Process Automation, Contract Management, Customer Retention and Revenue Management.My experience in the SaaS environment has given me the opportunity to function as a key contributor between multiple departments and functions, wearing many hats and managing a large portfolio of customers. With a strong ability to lead, I am equipped to motivate and coach individuals and teams while consistently meeting OKRs and deadlines in a demanding environment.As Director of Customer Success at Maximizer, I lead initiatives focused on optimizing the customer journey, driving renewals, and expanding account growth within a dynamic SaaS environment. My expertise lies in developing and implementing strategies that minimize churn, enhance customer satisfaction, and maximize lifetime value. With a strong emphasis on data-driven decision-making, I am committed to building high-performing teams and fostering long-term, mutually beneficial customer partnerships.
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