Winnie Chen
- Role
- Ux Designer Cib, Payments Client Service Innovation at JPMorganChase
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Winnie Chen
Hi there! I\'m Winnie, a passionate UX designer who loves bringing empathy, creativity…
Experience
Ux Designer Cib, Payments Client Service Innovation
Aug 2022 — Present
Collaborate with cross-functional teams to enhance existing enterprise systems, focusing on improving usability, efficiency, and overall user experience. Analyze complex internal workflows to identify pain points and areas for optimization, and then translate these insights into user-friendly interfaces that streamline processes. Create interfaces that empower internal employees to effectively serve clients, providing them with tools and features that facilitate seamless interactions and exceptional service delivery. Develop interactive prototypes to visualize design concepts and gather feedback from stakeholders, iterating on designs based on testing results. Collaborate with other design teams to ensure design consistency and a unified user experience across different parts of the enterprise system. Contribute to the development and maintenance of a comprehensive design library, fostering design consistency and efficiency across projects and teams. Govern and lead efforts to create and manage a UX persona library, ensuring a deep understanding of user archetypes to inform design decisions effectively.
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