Winn Shavell
Default Counselor @Homepoint
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WORK HISTORY
Default Counselor @Homepoint
ABOUT WINN SHAVELL
Customer service, Quality Control, and risk specialist with over eight years of experience in mortgage solutions and banking. With a successful track record in customer satisfaction within the financial industry. QUALIFICATIONS PROFILE • Quality Control – Develop and implement strategic and tactical process improvements, perform audits, and provide performance feedback to ensure effective and efficient performance from cross-functional teams. • Management & Leadership – Committed to providing team training and mentoring to ensure cohesive team operations, developing talent, and contributing to company’s strategic plan. Sales, Collections, Recovery, Mortgage Foreclosure/Bankruptcy, • Microsoft Office (Word, Excel, PowerPoint, Outlook) Extensive experience working for the Financial Services Industry. Exceptional leader with significant expertise in Recovery, Portfolio Defense, Customer Advocacy. Proven abilities in crossing over business lines with progressive influence, risk management, and inspiring others to think differently. Specialties:*Process Improvement *Recovery *Customer Focus
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