Windy Taylor

About Windy Taylor

Detailed, positive, and self-motivated leader with 20 years of experience working with government and private entities. Ability to recognize business objectives quickly and provide process improvement to meet challenges for rapidly changing environments. Known for using strong interpersonal and resilience skills in order to establish long-term business relations. Known by peers and executive leadership for being dedicated, persevering, and thorough, which stabilizes challenges and contributes to growth personally and professionally. • Key account & vendor management • Onboarding & implementation • Service as a software (SaaS) implementation • New product design & management • Process improvement & documentation • Change management

Experience

1. Workforce Os Technical Ams

   Propio Language Services

   Sep 2023 — Present · Overland Park, KS, US

   Dedicated to the growth of the Propio Workforce OS platform with a focus towards implementing new accounts. This includes obtaining a clear understanding of client needs to ensure their Workforce OS platform is customized to satisfy their specific needs.• Collaborate with Propio Sales Team and Client to provide pre-sales and post-sales support; such as, implementation and training.• Continually improve and document internal processes to ensure efficient practices.• Create training resources; such as, technical publications or short training videos.• Address Workforce OS product-related queries.• Collaborate with developers with Client feedback to help identify potential new features or products.• Identify solutions to reduce support cost.• Analyze Client needs to suggest solutions, upgrades, or additional features to meet their requirements.

Education

• William Carey University

  Bachelor's degree

• William Carey University

  Master's degree