Win Cutrer
Technical Support at Assembled | Proficient in seamlessly connecting user needs with effective technical solutions
- Role
- Technical Support at Assembled
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Win Cutrer
For the past decade, I’ve grown my career across customer support and technical support…
Experience
Technical Support
Jul 2025 — Present · New York, NY, US
Serve as a frontline technical resource, helping customers resolve complex issues related to scheduling, integrations, and workforce managementTroubleshoot product issues across APIs, web interfaces, and backend systems using tools like Postman, cURL, and SQL queriesCollaborate cross-functionally with Engineering and Product teams to isolate bugs, identify root causes, and drive timely resolutionAct as the voice of the customer, advocating for user experience improvements and surfacing feedback that informs product decisionsBuild trusted relationships with customers by delivering timely, clear, and empathetic support via email, Slack, and in-app channelsParticipate in process development to scale support operations as the team grows, including automations, self-serve strategies, and new workflowsContribute to internal documentation and tooling to improve team workflows and support at scale
Education
Designlab
Certificate of Completion
2020 — 2021
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