Wilson Mugo

Insurance Tracking Client Representative @Steamboat Group

Oversaw insurance tracking cycles of the Client to ensure continued coverage overLender collateral- Developed business-client relationships to ensure client and lender satisfaction- Increased, team-work and leadership skills by engaging the team in continued subjectmatter education as well as overseeing my teams KPI’s- Decreased client defection by 15%- Decreased client talk time by 20% by implementing key speech points geared towardsempathy and client support.