Wilson Thomas
Senior Operations Manager ( CSM ) – BFSI – Sales, Revenue Collection & Customer Care (Credit Bureau)
- Role
- Senior Operations Manager at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Wilson Thomas
I am always striving to bring 100% to the job that I pursue, and my vision is to work in…
Experience
Senior Operations Manager
Aug 2022 — Present · Thane, IN
Handling end-to-end operations for the vertical, exceeding the set targets and managing PNL and revenue for the entire process• Overseeing business, including web, chat, email, inbound, and outbound operations for Multiple clients• Leading a team of 150associates, 1 Assistant Managers, and 5 Team Leaders• Conducting regular performance reviews and provide feedback to enhance their skills and performance• Contributing to the development and setting up of functional areas, such as product, sales, and operations• Minimizing delinquencies, recovering revenue through collection activities, and managing operations for the Pune Vertical• Ensuring optimal performance through effective team leadership and process management
Education
University of Mumbai
Bachelor of Commerce - BCom, Accounting and Finance
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