Wilson Sunny
Sr. Manager Operations @ Genpact | KYC/AML Rules & Regulations
- Role
- Sr Manager Operations (Service Delivery Lead) at Genpact
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Wilson Sunny
Currently serving as a Service Delivery Leader at Genpact, I oversee a team of over 260 professionals within the Level 2 International Escalations unit. Our team specializes in handling complex Anti-Money Laundering (AML) cases, escalated by the Level 1 team for deeper investigation and resolution. I lead a group of Team Leads and an Operations Manager, ensuring operational excellence, adherence to compliance standards, and delivery that consistently meets—and often exceeds—client expectations. Passionate about driving efficiency, fostering leadership, and maintaining a culture of accountability, I take pride in empowering my teams to achieve exceptional results in a highly regulated and dynamic environment.
Experience
Sr Manager Operations (Service Delivery Lead)
Jun 2024 — Present · Gurugram, IN
Currently serving as a Service Delivery Leader at Genpact, I oversee a team of over 260 professionals within the Level 2 International Escalations unit. Our team specializes in handling complex Anti-Money Laundering (AML) cases, escalated by the Level 1 team for deeper investigation and resolution. I lead a group of Team Leads and an Operations Manager, ensuring operational excellence, adherence to compliance standards, and delivery that consistently meets—and often exceeds—client expectations. Passionate about driving efficiency, fostering leadership, and maintaining a culture of accountability, I take pride in empowering my teams to achieve exceptional results in a highly regulated and dynamic environment.
Education
Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal
BCA, Computer Applications
2006 — 2009
Dayananda Sagar Business School
PGDM, Marketing and Finance
2009 — 2011
Skills
- Microsoft Word
- Financial Analysis
- Customer Relationship Management (Crm)
- Powerpoint
- Aml
- Management
- Emir
- Management Information Systems (Mis)
- Microsoft Office
- Teamwork
- Team Management
- Customer Service
- Kyc
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