Wilson Rios

Senior Customer Sevice Lead @Old Navy

Elizabeth, NJ, US

Over 19 years of experience working in a fast-paced retail environment in one of the leading top performing retail outlets in the US, in Elizabeth, New Jersey. Promoted to Senior Lead in September,2020 after starting with Old Navy as a Brand Associate.Strong skills in retail sales and marketing, including providing exceptional customer service and experiences as well as managing an employee staff of 6. Collaborated with Old Navy management in training of new associates. Excellent organizational & time management skills. Proven ability to solve problems and overcome challenges to customer\'s and employer\'s satisfaction. Bilingual in English and Spanish. Strong Microsoft Word, Excel, and PowerPoint skills.Top performer (ranked #2) for Gap Inc. Membership Program 20••••89 enrollments)Top performer (ranked # 1) for Gap Inc. Membership Program for 20••••48 enrollments)Top Performer (ranked # 2) for New Gap Inc. Membership Program for 20•••24 enrollments)-Top performer for Store Credit Card Acquisition in 20•••03 Cards)-Top performer for Store Credit Card Acquisition in 20•••49 Cards)-Top performer for Store Credit Card Acquisition in 20•••03 cards)- Top performer for Store Credit Card Acquisition in 20•••78 cards)- Top performer for Store Credit Card Acquisition in 20•••78 cards)- Top performer for Store Credit Card Acquisition in 20•••50 cards)- Top performer for Store Credit Card Acquisition in 2016 cards)- Top performer for Store Credit Card Acquisition in 20•••23 cards) and 20•••52 Cards)- Top performer of Central New Jersey Market for Store Credit Card Acquisition in September 2013 - Top performer of Central New Jersey Market for Store Credit Card Acquisition in August 2014 - Top performer of Central New Jersey Market for Store Credit Card Acquisition in August 2014 - Top performer of North New Jersey District for Store Credit Card Acquisition in May 2018