Wilson Manzon
HR Technician Ii @City of Colorado Springs
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WORK HISTORY
HR Technician Ii @City of Colorado Springs
Colorado Springs, CO, US
As an HR Technician II with the City of Colorado Springs, I provide comprehensive support across a wide range of Human Resources functions within the Human Resources Solutions Center (HRSC). My role blends technical and administrative expertise in onboarding, compliance, and employee support to ensure processes are accurate, efficient, and aligned with City policies, procedures, and employment regulations.Key responsibilities include:• Recruiting Support & Candidate Processing: Partner with the Recruiting Team to ensure candidates are processed smoothly and on time from handoff to their first day. Oversee documentation, required forms, and compliance with federal and state regulations as well as City policies.• Onboarding & Offboarding: Manage employee transitions by monitoring onboarding tasks, verifying I-9 documentation, coordinating system access, and supporting offboarding.• HRIS Data Entry & Records Management: Maintain accurate records in PeopleSoft and NeoGov, ensuring data integrity, retention compliance, and confidentiality.• Benefits & Leave Administration: Assist employees with questions on benefits, leave, and retirement, coordinating with Benefits staff to resolve issues.• Policy & Compliance Support: Revise and maintain desk and policy manuals, support audits, and ensure HR functions comply with laws and City policies; compile HR data to support decision-making and improvements.• Employee & Manager Support: Provide guidance to employees and supervisors on HR policies, procedures, and resources with timely, accurate service.• Customer Service: Deliver professional front-line HR support to retired, active, and prospective City employees, as well as non-City individuals with liability claims, emphasizing responsiveness and customer focus.• Collaboration & Special Projects: Collaborate with HR teams, HRBPs, and when needed CSPD and CSFD HR to support projects, audits, and process improvements that strengthen Citywide HR service delivery.
EDUCATION
University of Phoenix
Associate of Arts (AA) with a concentration in Business Fundamentals
University of Colorado Colorado Springs
Bachelor of Science in Business (BSB) with emphases in Management and Human Resources Management, Business
University of Colorado Colorado Springs
Master of Business Administration - MBA
ABOUT WILSON MANZON
I’m a business professional and Marine Corps veteran with 15+ years of experience across the military, private sector, and now public service. I’ve led teams of 3 to 80 people in diverse global environments, gaining hands-on experience in logistics, operations, and human resources management.Today, I serve as an HR Technician II with the City of Colorado Springs, where I combine leadership and service with technical HR support. My work centers on onboarding, compliance, and employee support—helping ensure employees (and future employees) have what they need to succeed. Along the way, I’ve earned a Bachelor of Science in Business, with emphases in Management and Human Resource Management, and I’m currently pursuing my MBA to further strengthen my foundation in strategic leadership.Previously, I worked as an Assistant Store Manager at Safelite’s CTU location, where I led a high-performing team focused on operational efficiency and customer service. Whether in the Marines, Safelite, or now in HR, my career has always been about people, teamwork, and building processes that work.I value collaboration, continuous learning, and a people-first approach to leadership. Always glad to connect with others in HR, logistics, and leadership.
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