Wilson L.
Salesforce Administrator, Service Cloud & Experience Cloud Consultant
- Role
- Client Services Analyst at JPMorganChase
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Wilson L.
Proactive, energetic and multilingual self-starter with unbeatable customer experience provider. Thorough, detail-oriented and extremely organized professional with excellent at meeting tight deadlines. Works well independently, in teams, and with minimal supervision. Described as devoted, professional, smart, funny, intuitive, warm, attentive and generous. Multilingual (English/Portuguese/Spanish).
Experience
Client Services Analyst
Nov 2018 — Present · Tampa/St. Petersburg, FL, US
Responsible for the full client experience from the use and support of JPMorgan ACCESS - Treasury Service web product. Worldwide coverage focused primarily on LATAM and North America. • Provide production support to corporate clients on Cash Management, Implementation and operational issues, inquiries on \'how-to\" navigate using proprietary web products, issue resolution, software/hardware recommendations, including client configuration changes, troubleshooting information, problem resolutions, sensitivity issues, and security concerns. • Maintain high levels of expertise in web and networking technologies. • Support clients on issue resolution and provide assistance with training.
Education
Universidade Presbiteriana Mackenzie
Bachelor's degree, International Business
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