Wilson Dass
Service Delivery & Transformation | Digital Workplace
- Role
- Service Delivery & Transformation Leader Digital Workplace at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Wilson Dass
A result-oriented executive offering leadership and vision based on his 21 years of experience in the areas of IT and ITES Services. I have strong business, financial & technical awareness across multiple disciplines gained while working for major corporations managing their large accounts ranging around $100 million. Having proficiency in driving annual planning and initiatives, managing P&L, and achieving goals & objectives for revenue and profitability. Steering processes improvement projects, reengineered existing process, curbed tasks involved & made process lean, resulting in significant savings in man hours & overall cost.My strength lies in scaling and directing projects, translating business needs into technology requirements, consistently tracking development against plans for increasing efficiencies and enhancing the return on investment (Technology space). Skills is strategic planning, budgeting, and implementing measures to maximize resource utilization while minimizing costs and conducting financial analysis to identify areas for improvement and cost-saving opportunities.Service Lines Managed & Led, includes Services Delivery, Service Management, Risk Management & Planning, Financial Planning & Budgeting, Quality & Compliance, Technical Operations, Vendor Management, SLA Management, Technical Hiring, Service Improvement & CSI, Transition & Project Management for Service Areas which includes cross functional towers within EUS space like Service Desk, Field Services, Global Provisioning and Service Management along with Infrastructure towers including Networks, Firewall, IDS/IPS, Content Filtering & Proxy, Telecom Services, Storage Services, Server Services with platforms like Windows, UNIX, Linux, Hypervisor, etc.
Experience
Service Delivery & Transformation Leader Digital Workplace
Apr 2022 — Present
Education
Delhi University
Bachelors, Arts
2007 — 2010
Don Bosco Institute of Technology (D.B.I.T)
Diploma, Mechanical Engineering
1999 — 2003
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