Wilmarie de Cruz
Departmental Technology Analyst @City of Dallas
Signup · Get unlimited contacts
WORK HISTORY
Departmental Technology Analyst @City of Dallas
Dallas, TX, US
Lead and oversee departmental IT operations supporting mobile, desktop, and body-worncommunication systems.Technical lead for department body camera system implementation, coordinating deployment, training,policy development, and vendor support.Supervise device lifecycle management, inventory tracking, user access, and compliance with city ITstandards.Develop and enforce department-wide technology policies, procedures, and training materials toensure secure and consistent system usage.Deliver hands-on user training for all levels, including executives, supervisors, and field staff.Troubleshoot and resolve complex hardware, software, and application issues, coordinating withvendors and internal IT teams for escalations.Provide strategic input for technology planning, system upgrades, and operational readiness initiatives.Maintain secure systems through access controls, data protection practices, and adherence tomunicipal IT governance standards.
EDUCATION
Codeup
Full Stack Web Developer
ABOUT WILMARIE DE CRUZ
Information Technology Analyst and U.S. Army Veteran with 9+ years of experiencesupporting enterprise systems, supervising IT operations, and delivering user-focusedtechnical solutions in municipal and military environments. Proven ability to lead systemimplementations, train diverse user groups, manage vendors, and resolve complexapplication and device issues. Strong background in help-desk escalation, policydevelopment, and technology lifecycle management.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.