Willy Varela

Global Member Services Representative @ASCAP

NY, US

To deliver exceptional support to ASCAP’s writer and publisher members, in both English and Spanish, managing complex inquiries related to royalty distributions, performance crediting, and membership concerns through phone, email, and proprietary systems- To resolve high-volume, multi-faceted customer service requests by collaborating cross-functionally with internal departments, ensuring accurate issue escalation and timely resolution- To communicate directly with members on behalf of ASCAP’s Distribution Team, simplifying royalty processes and ensuring transparency for creators.

Universidad del Norte

Bachelor of Arts (B.A.)

Universidad del Norte

Diplomado en Social Media Management

Colegio San José

Academic

University of Central Florida

Graduate Certificate

Pontificia Universidad Javeriana

Course