Willy Varela
Content producer, community manager & podcaster
- Role
- Global Member Services Representative at ASCAP
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Willy Varela
As a Freelance Digital Producer with over five years of experience in digital journalism,…
Experience
Global Member Services Representative
Sep 2024 — Present · NY, US
To deliver exceptional support to ASCAP’s writer and publisher members, in both English and Spanish, managing complex inquiries related to royalty distributions, performance crediting, and membership concerns through phone, email, and proprietary systems- To resolve high-volume, multi-faceted customer service requests by collaborating cross-functionally with internal departments, ensuring accurate issue escalation and timely resolution- To communicate directly with members on behalf of ASCAP’s Distribution Team, simplifying royalty processes and ensuring transparency for creators.
Education
Universidad del Norte
Bachelor of Arts (B.A.)
2006 — 2010
Universidad del Norte
Diplomado en Social Media Management
2015 — 2015
Colegio San José
Academic
1992 — 2005
University of Central Florida
Graduate Certificate
2012 — 2012
Pontificia Universidad Javeriana
Course
2014 — 2014
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