Willy Petiote
ASPIRING NETWORK ENGINEER| Current Student at The Academy, currently enrolled in the Networking Technician Program. CompTIA A+, Network+, Security+, Microsoft MCA Azure Administrator Associate, and Cisco CCNA.
- Role
- Desktop Specialist System Administrator at Comcast
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Willy Petiote
With a strong foundation in business administration, management experience, and seven…
Experience
Desktop Specialist System Administrator
Jan 2024 — Present · West Palm Beach, FL, US
installed, upgraded, and replaced hardware components (RAM, HDD/SSD, power supply, peripherals).Performed system diagnostics and resolved common PC/laptop performance issues.Supported printers, scanners, and POS systems in a business environment.Installed, configured, and updated Windows 10/11 operating systems.Troubleshot application errors, crashes, and compatibility issues.Performed password resets and user account management via Active Directory.Resolved Wi-Fi and LAN connectivity issues for end users.Configured routers and switches for small office/home office (SOHO) environments.Assisted with VPN setup and troubleshooting remote access issues.Responded to support tickets, phone calls, and emails, providing step-by-step solutions.Trained non-technical users on new systems, applications, and security practices.Installed and updated antivirus/anti-malware software.Monitored systems for security patches and performed regular updates.Educated users on phishing prevention and password security.
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