Will White
Senior Call Center Manager @Frontier Internet
Signup · Get unlimited contacts
WORK HISTORY
Senior Call Center Manager @Frontier Internet
Promoted to Multi-state Call Center Operations Leader directing strategy and performance for Account Services and Sales across Florida, Texas, and West Virginia. Manage and support 6 Supervisors with a total team of 100 contact center agents. • Created and launched a tiered coaching process that weighed KPI performance and outlined specific coaching methods required for success. • Data-driven decision-making and tiered coaching approach delivered a year-over-year NPS increase of 42%, Rep Satisfaction (OSAT) at 104% to goal, and Sales/Units at 141% attainment. • 2022 President\'s Club Winner as the Top Call Center Manager.
EDUCATION
Tampa Technical Institute
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT WILL WHITE
Senior Sales & Operations Leader with over 15 years of management experience in diverse…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.