William Turner

About William Turner

Demonstrated history of meticulous work in the world of Media, Television and Corporate A/V operations. Strong arts and design skills, well versed in non-linear editing, production management, sound, and media production.Experience working with major hardware and software technologies in Master Control Operations (MCO), Technical Operations (TOC), as well as Network Operations (NOC), for live and recorded programming. Photography enthusiast, knowledgeable in use of Adobe Photoshop.

Experience

1. Network Operations Center Technician

   Tata Communications Media

   Oct 2022 — Present · New York, NY, US

   Monitor and maintain all aspects of The Switch’s DTM network to ensure success.* Proactive customer interfacing for video and data transmission services.* Ability to quickly troubleshoot and resolve video and data services both on and off network.* Diagnose customer and network-wide circuit issues to ensure the highest quality of service.* Open, track and resolve trouble tickets with telco and equipment vendors.* Follow established troubleshooting and reporting procedures and protocol.* Create detailed documentation of customer issues and appropriately escalate to management if necessary.* Perform and uphold timely record keeping and information processing.* Provide resource and vendor scheduling when required.* Ensure network-wide services are performed according to standardized operating procedures.* Assist customers in changing and/or adding remote equipment configurations.* Provide monitoring support and multiple service checks to provide the highest quality of customer service.* Maintain an elevated and efficient level of courteous verbal and written communication skills.* Perform various projects, assignments, and duties requested by supervisors.* Initiate bookings when required with various outside carriers. Accurately document all information such as third-party reservation numbers, PO numbers, and phone numbers.* Manage reservation until all elements of the reservation are complete.* Set up and execute live shots, voice-over feeds, studio backgrounds, props, monitors, and lighting in the studio.* Operate robotic cameras, frame head shot, white balance the studio using CCU.* Ensure the talent is fully accommodated and equipped by wiring them up with microphone and an interruptible feedback (IFB) earpiece.* Adjust audio using the private line (PL) phone system and follow instructions as provided.

Education

• Willingboro High Shcool

  HSD, Radio and Television

• Camden County College

  AA, Photography

• New Jersey City University

  BA, Media Arts