Will Tung
Business Process Analyst at Atlassian, CSM
- Role
- Business Process Analyst - Sales Operations at Atlassian
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Will Tung
Marketing professional with a passion for consumer product and entertainment marketing, product brand management, design, photography, and advertising. Graduate of the McCombs School of Business.
Experience
Business Process Analyst - Sales Operations
Feb 2022 — Present · Austin, TX, US
Supporting end-to-end processes employed by our Customer and Product Advocate teams. • Working with the Customer and Product Advocate team leads to understand operational pain points and up/downstream teams to identify and resolve process pain points using process reengineering techniques and through system enhancements.• Partnering with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our Advocates.• Owning requirements documentation including BRDs, process flows, DACIs, wireframes or other assets used to capture business needs.• Working with business owners and IT to prioritize change requests.• Participating in user acceptance, smoke testing, and implementation activities.
Education
Texas McCombs School of Business
Bachelor of Business Administration (B.B.A.), Marketing, Finance
2001 — 2005
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