Will Poole
Resource Demand Manager @Arqiva
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WORK HISTORY
Resource Demand Manager @Arqiva
Huddersfield, GB
As \"Demand and Resource Planning Manager\"+Working with the relevant teams, develop an annual operating and accurate forecast model for all areas within Operations to ensure that all staffing requirements are met in real time through effective scheduling. Develop and implement a consistent resourcing model for headcount planning across all Operations. Be proactive in process/change management to ensure increases in efficiency and productivity.
EDUCATION
Newcastle University
BA Honours 2.1, Psychology
ABOUT WILL POOLE
A committed and competent analyst and manager, used to working in fast changing environments with a flexible approach. Extensive experience of planning, forecasting, demand management, risk management, business continuity, audit and compliance, within major Blue Chip organisations. Experienced collaborative and motivational leader who elicits successful team performance, ensuring continued delivery against targets is achieved through on-going mentoring, training and development. A positive results-driven professional demonstrating first-rate analytical, communication, organisation and time management skills.Key Skills• Extensive knowledge of the Telecommunications sector and experience of Financial Services, ranging from single site to complex corporate environments and retail estates.• Delivery of business planning, demand forecasting, resource management and budget modelling.• Strong analytical approach and highly effective negotiator ensuring stakeholder engagement.• Experienced tactical and strategic senior manager, leading virtual teams across multiple locations.• Setting clear directions and implementing strategic plans to reduce levels of risk and cost of failure.• Strong organisational skills through introducing effective governance, process controls and reporting.• Accomplished at working with all levels and across many disciplines, directorates and responsibilities.• Adept at problem solving, reviewing ineffective working practices and implementing changes that impact positively on productivity to drive continuous improvement.• Effective identification and management of business risk and legal and regulatory compliance.• Creation and management of robust business continuity plans and strategies.• Microsoft Applications - SAP Business Objects BI 4.1 - MicroStrategy Visual Insight - Jira Software.• Project Management (Prince 2; Coopers & Lybrand GDPM)- Six Sigma Green Belt - Lean• IRCA approved Internal QMS Auditor (ISO9001), LRQA.
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