William Chen

About William Chen

Over the last 9+ years, I have worked on projects in addition to my roles and responsibilities. I have consistently set the bar for innovation and project execution over the years within Apple.I have developed various skills from working in Sales, Business Development, Technical Lead Support and Project Management. I am a people centered leader that thrives in a fast-paced environment working with different teams.I am an Operations Analyst & a Lead within an Apple ERG, where I use data to support and grow programs in Apple. In this role, I work in a hybrid setting with teams across Global Geographies, lead project strategies, and create relationships with organizations within my local community. When I am not working, you can find me with my dog and enjoying the local neighborhood coffee shop. If you have any questions or would like a copy of my resume, I\'d love to connect!Skills include: Data analysis, business development, direct sales, cold calling, project management, customer service, strategy, and operations. Quip, Slack, Microsoft Office, Webex, Kronos, Tableau, SQL, Pipeline Development, Medallia, Facilitation, Event Planning, Sales, Public Speaking, Excel Pivot Tables, Final Cut Pro, Keynote, Instructional Design, Pages, Numbers, Troubleshooting Theory, Mac and iOS Certified Technician, Box, Project Management, Fraud Analysis

Experience

1. Program Manager

   Apple

   May 2024 — Present · Austin, TX, US

   Apple Store Online Program Manager for Affordability programs. SME in Carrier & Trade-in Programs on digital platforms

Education

• St. John's University

  Bachelor of Science (B.S.), Adolescent Education

  2011 — 2016

• Saunders Trades & Technical High School

  Regents Diploma, Automotive Engineering Technology/Technician

  2007 — 2011

Skills

• B2b Marketing
• Leadership
• Facebook
• Cash Handling Experience
• People Skills
• Customer Service
• Cash Register
• Hardware Diagnostics
• Retail
• Public Speaking
• Customer Relationship Management (Crm)
• Business Development
• Customer Experience
• Security
• Training
• Customer Satisfaction
• Presentation Skills
• Research
• Employee Training
• Team Building
• Mentoring
• Microsoft Word
• Team Leadership
• Problem Solving
• Computers
• Social Media
• Microsoft Office
• Sales
• Teamwork
• Loss Prevention
• Ios
• Data Analysis
• Business-to-Business (B2b)
• Sap Products
• Outlook
• Event Planning
• Teaching
• Time Management
• Cashiering
• Os X