Willma M.
Training Manager - Jukshio | Learning & Development - Corporate Training.
- Role
- Training Manager at Jukshio
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Willma M.
More than Ten years of experience in Customer service, staffing,Help Desk, Product Support, including documentation and response on consumer complaints, quarries about product lines and Conducting classroom training for Communication, Soft Skills and Process for NHT batches and existing employees. Company Induction Orientation Conducting Classroom Sessions for NHT Batches (Communication and Call Structure) Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters. Provide Coaching & Feedback to enhance agent performance. Analyze Audit Data and Communication related Data to Prepare & Implement action plans Analyze the Coaching / Training needs of the agents & support them in delivery Conducting Role Plays Develop Action plans and report out the improvement process in business reviews Interviews Process (Written & Listening (Voice and Accent) Employee Engagement Activities - Good Communication Skills - Presentation, Feedback & Coaching skills- Good Public Relations - Compliance Knowledge & Orientation - Adaptability to Circumstances- Hardworking and Dedicated Workmanship
Experience
Training Manager
Nov 2024 — Present · Uppal, IN
Education
Dr. B. R. Ambedkar Open University, Hyderabad
Master of Arts - MA
2017
Doctor B.R. Ambedkar Open University
Bachelor of Arts (BA)
2004 — 2007
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