Will Koppenhaver
- Role
- Customer Success Business Consultant at Quantum Metric
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Will Koppenhaver
I am a passionate Customer Success Business Consultant with a track record of driving…
Experience
Customer Success Business Consultant
Oct 2022 — Present
Managing a $3 million book of business of 15+ enterprise clients, and enabling their teams to gain insights from the platform- Working cross functionally with internal and external engineers, account managers, product managers, and sales teams to meet company renewal and profit goals, as well as achieve a client retention of 92%- Building out onboarding materials for new hires and leading regular trainings, including proper data management, technical concepts within the platform, and client communication best practices.
Skills
- Project Management
- Teamwork
- Team Leadership
- Research
- Public Speaking
- Community Outreach
- Professionalism
- Microsoft Office
- Social Networking
- Event Planning
- Leadership
- Microsoft Word
- Fundraising
- Powerpoint
- Coaching
- Customer Service
- Community Organizing
- Management
- Organization Skills
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