Will Simmons
Operations & Technology Leader | Navy Veteran | Agile Program & Data-Driven Transformation | Building Teams that Deliver Results
- Role
- Issue Resolution Specialist Atlantic Regional Training Manager at Sunitna River Llc
- Location
- Hampton, VA, US
- LinkedIn followers
- 500 followers
About Will Simmons
I’ve built my career on solving complex problems with teams and thriving in environments…
Experience
Issue Resolution Specialist Atlantic Regional Training Manager
Aug 2023 — Present · Hampton, VA, US
Direct MHS GENESIS account provisioning for 15 medical training facilities across the Atlantic Region, ensuring accurate role assignments and system functionality for 10K+ users.• Advise the Langley AFB & Fort Eustis Informatics Steering Committee, driving resolution of the region’s Top 5 system issues and shaping operational next steps through ServiceNow.• Partner with Site Leads, Peer Experts, Cerner AMS, and TMI to implement configuration changes and deliver continuous system improvements across the GENESIS Electronic Health Record.• Co-lead the global MASCAL Program, integrating new GENESIS modules to track and process mass casualty events—bridging system design with real-time clinical readiness.• Manage triage workflows and stakeholder communications, resolving 500+ GSC tickets with a 30% faster access restoration rate.• Design and deliver targeted training programs (instructor-led and computer-based) to regional staff, tailoring instruction to evolving system roles and requirements.• Provide data-driven insights by maintaining provisioning dashboards, training rosters, and access audits that inform regional leadership strategy.• Author SOPs and escalation protocols now adopted region-wide, standardizing GENESIS troubleshooting, access management, and role reassignment processes.
Education
Excelsior College
Associate of Applied Science (A.A.S)
Saint Leo University
Bachelors
Strayer University
Master of Business Administration - MBA
Saint Leo University
Bachelor of Business Administration - BBA
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