Willis McCartney

About Willis McCartney

I am Willis McCartney, an Operations and Business Manager at Alliance College-Ready Public Schools, a non-profit organization that operates a network of high-performing public charter schools in Los Angeles. With over four years of experience in this role, I have a passion for improving the quality and efficiency of daily operations, while leading and developing diverse teams to achieve set targets and deliver excellent customer service. I have a Masters degree in Applied Psychology in Organizational Management and Consumer Behavior from the University of Southern California, Bachelors in Business Administration from Cal Poly Humboldt, and a certificate in Human Resources Management from Loyola Marymount University. I leverage my strong educational background and analytical skills to streamline processes, enhance functionality of systems, influence organizational decision-making, and facilitate strategic initiatives. I also use my outstanding coaching and interpersonal skills to train, coach, and direct new and existing employees, as well as to resolve complex technical issues and tailor software communications to individual business requirements. Some of the tools and platforms that I am proficient in include Google Workspace, Asana, Slack, Trello, Workona, Excel/Sheets, Tableau, IBM SPSS, Hootsuite, PowerSchool, QuickBooks, Coupa, Workday, Raptor Security, ADP, Nvoicepay, SAP Concur, Google Analytics, and Square. I am always eager to learn new technologies and best practices that can help me optimize my performance and contribute to the organization\'s mission and vision.

Experience

1. Business and Operations Manager

   Alliance College-Ready Public Schools

   Jul 2019 — Present · Los Angeles, CA, US

   Responsibilities: I oversee various key operations, including customer service, facilities, recruitment, procurement, safety, and fiscal management by streamlining processes to maximize procedural efficiency and maintain consistent quality. I contribute to enhanced functionality of existing and newly implemented systems, while influencing organizational decision-making by developing school reports and action plans as well as providing pertinent information for evaluation of trends. I facilitate the development of strategic initiatives to standardize overall business operations, while accomplishing set targets.Key Accomplishments: • Enhanced new student enrollment by 11% and improved Instagram followers by 100% in only three years by creating innovative print, social media, and video content for optimal execution of marketing plans.• Created training decks/videos and organized critical COVID-19 policies training in-person and via Zoom to maintain school safety and policy adoption for over 1K staff and families.• Spearheaded reduction in COVID-19 risks for over 1K staff students through restructuring and implementation of operational processes in adherence to consistently-evolving guidelines.• Oversaw onboarding of four COVID testing vendors by creating scalable procedures and coordinating contact tracing for 600 people weekly, while driving a results dashboard.• Led design and development of an onboarding slide deck for new hire orientation and delivered training to staff in ensuring optimal execution of new initiatives.• Generated major increase in new student enrollment numbers and student retention.

Education

• University of Southern California

  Master’s Degree, Applied Psychology in Organizational Management and Consumer Behavior

  2016 — 2017

• College of the Redwoods

  Associate of Arts (A.A.), Liberal Arts - Behavioral and Social Sciences

• Loyola Marymount University

  Certificate in Human Resources Management, Human Resources Management/Personnel Administration, General, A

  2016 — 2016

• Humboldt State University

  Bachelor’s Degree, Business Administration - Management, 3.6 GPA

  2014 — 2015