Ed W.
- Role
- Director of Enterprise Strategic Technical Team at Zendesk
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ed W.
WHO I AM: • I love empowering people to do what they only dream of…
Experience
Director of Enterprise Strategic Technical Team
Apr 2022 — Present
Lead the technical solutioning team across some of our largest and most complex customers • Work cross functionally with a number of different functions such as Presales, Professional Services, Partners, Engineering to ensure POC are successfully executed. Including but not limited to complex integration and product limitations. • Ensure POC is translated into production requirements for clients expected functionality and scalability. • Educate internal account stakeholders • Innovate and solve for short term gaps while developing new solutions for future scalability. • Engaging internal team in critical Enterprise/Transformation Clients • Develop eloquent custom workaround/applications focus on reusability • Ensure support / ownership is established with the client and ZD Support teams for post deployment
Education
QwikLabs.com
Cloud Computing
2019 — 2020
Udemy Academy
Computer Software Engineering
2017 — 2021
A Cloud Guru
Cloud Computing
2018 — 2021
Linux Academy
Computer Software Engineering
2018 — 2021
Coursera
Computer Software Engineering
2017 — 2025
California State University, Los Angeles
Computer Science
1996 — 1998
Trailhead by Salesforce
Information Technology
2016 — 2017
Don Bosco Technical Institute
Associate of Science - AS, Computer Science and Electronics
Skills
- Erp
- Visio
- Css
- Application Architecture
- Internet Information Services (Iis)
- Sql
- .net Framework
- Resource Management
- C++
- Iis
- Scss
- Asp.net Mvc
- C#
- Ssrs
- Change Management
- Integration
- Project Management
- Business Process
- Team Building
- Leadership
- Sqlite
- Sql Server Reporting Services (Ssrs)
- User Interface Design
- Team Management
- Agile Methodologies
- Architecture
- IT Strategy
- .net
- Team Leadership
- Lean
- Management
- Project Planning
- Angular
- Software Design
- Software Design Patterns
- Web Applications
- Software Development Life Cycle (Sdlc)
- Mobile Applications
- Database Design
- Microsoft Gp
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