Josh Willis
OneIT Service Desk Manager at University of North Carolina at Charlotte
- Role
- Technical Support Agent at Proctorfree
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Agent
Jun 2021 — Present · Charlotte, NC, US
Utilizes remote desktop software to access test takers\' computers andtroubleshoot technical issues regarding software.Completes test reporting shared with management and the bugdocumentation team using advanced Excel featuresEnters data into software to document results of complaint resolutions.
Education
ITT Technical Institute-Charlotte South
Bachelor of Applied Science (B.A.Sc.)
2011 — 2012
University of Phoenix
Master's degree
2013 — 2016
Latta High School
H.S. Diploma
2004 — 2008
ITT Technical Institute
Associate
2009 — 2012
Skills
- Networking
- Access
- Computer Security
- Windows
- Purchasing
- Microsoft Word
- Technical Support
- Windows 7
- Interviews
- Active Directory
- Xp
- Printers
- Troubleshooting
- Program Management
- Computer Hardware
- Customer Satisfaction
- Training
- IT Management
- Microsoft Excel
- Help Desk Support
- Microsoft Office
- Sales
- Customer Service
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