Willie Colvin
Information Technology Specialist championing the future of work. Applies learned skills to numerous projects aligning to an IT operations environment.
- Role
- Support Center Supervisor at Encompass Health
- Location
- Birmingham, AL, US
- LinkedIn followers
- 500 followers
About Willie Colvin
Systems support professional with experience in end-user device deployment, hardwaretroubleshooting, and IT service management, seeking to specialize in mobile devices inclinical environments. Experienced in systems analysis and design, including requirementsgathering, workflow analysis, and documentation to improve support processes and devicereliability. Background includes supervising service desk teams, supporting 24/7 operations,and managing user access for large enterprise and healthcare environments while drivingprocess improvement and service quality.
Experience
Support Center Supervisor
Nov 2024 — Present
Monitor incoming call volumes and support requests, adjusting team schedules accordingly.• Analyze quality and timeliness of support services, responding to customer surveys for improvement.• Escalate high severity issues and act as a technical resource for the support team.
Education
The University of Alabama
Bachelor of Science - BS, Kinesiology and Exercise Science
2012
Shelton State Community College
General Studies
2010 — 2012
Skills
- Nutrition
- Microsoft Excel
- Powerpoint
- Leadership
- Fitness
- Strategic Planning
- Personal Training
- Sports
- Microsoft Word
- Wellness Coaching
- Customer Service
- Microsoft Office
- Sales
- Weight Training
- Management
- Strength Training
- Training
- Lifestyle
- Exercise Physiology
- Wellness
- Project Management
- Fitness Training
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