Willie Terrell

Trainer Educator Specialist @Guidehouse

US

Responsible for leading training initiatives within the Patient Access department, with a focus on maintaining accuracy and meeting point-of-service goals on a consistent monthly basis. Spearhead the onboarding process for new hires and support the implementation of updated standard operating procedures (SOPs). Conduct regular departmental check-ins to ensure staff are up to date on evolving workflows and procedures.Collaborate with department managers to identify employees in need of additional support and deliver targeted training to drive performance improvement. Adept at managing complex projects and contributing to strategic process improvements that enhance operational efficiency and service quality.

Liberty University

Master of Business Administration - MBA

Birmingham-Southern College

Bachelor’s Degree

Wenonah High School

High School