Willie Lebeau

About Willie Lebeau

Specialties: Project management, HR and payroll background. Software Application Support

Experience

1. Project Manager

   Insperity

   May 2018 — Present

   Consults with designated client contacts and key decision makers regarding their current and future product needs. Advises clients regarding best practice and implementation strategies. • Confers with internal stakeholders on areas of improvement. • Uses exemplary diplomacy and listening skills to translate specified requirements to implementation teams. • Develops project plans, scope and status reports. • Develops and leads change communication for client and internal stakeholders. • Recognizes potential non-compliance issues during the assessment process. Works with clients and professional services to correct issues to ensure time and attendance tracking and transmission integrity and accountability. • Communicates and discusses business operations and reporting requirements related to labor tracking for the business from a client’s perspective. • Manages project milestones and monitors deliverables with client and professional services to ensure zero defects on the client’s implementation. • Escalates complex client issues and follows through to resolution, ensuring appropriate communication to all involved parties(including internal stakeholders) • Maintains outstanding customer service standards to ensure excellent client satisfaction and retention. Works as a liaison to build excellent relationships with client service providers. • Maintains knowledge of all software applications within Insperity to ensure appropriate integration between all products. • Leads cross functional project team including Insperity Time and Attendance, Payroll, Service and client representatives. • Negotiates internal and client resources. • Develops and manages implementation strategy that leads to full adoption and integration of product offerings. • Conducts quality checks with client and internal department after implementation on 30, 60, 90 days intervals.

Skills

• Software Documentation
• Customer Satisfaction
• Software Implementation
• Business Process
• Training
• Peoplesoft
• Business Analysis
• Business Intelligence
• Project Management
• Hris
• Vendor Management
• Adp Payroll
• Consulting
• Human Resources
• Payroll
• Access
• Requirements Analysis
• Management
• Databases
• Microsoft Word
• Process Improvement
• Customer Service
• Personnel Management
• Analysis
• Troubleshooting
• Operations Management
• Sdlc