Willie Cunningham
Program Analyst at GSA
- Role
- Customer Engagement Manager at GSA
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Willie Cunningham
Results-driven Manager with 31 years of experience in logistics, program management…
Experience
Customer Engagement Manager
Oct 2024 — Present · Washington, DC, US
As the Customer Engagement Manager, CEM, for GO.gov, I play a vital role in ensuring that all U.S. civilian agencies experience seamless, efficient, and effective travel and expense management services. As a CEM, I focused on building and maintaining strong relationships with our customers, ensuring their needs and feedback are addressed promptly. GO.gov, the next generation of the E-Gov Travel Service program, prior to the current contract expiration in 2027. All civilian agencies are required to use GO.gov. This common system will deliver a streamlined and secure enterprise-wide travel and expense solution, minimizing transition costs and risks.
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