Willie B. Dillon
Senior Fraud and Claims Operations Representative @Wells Fargo
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WORK HISTORY
Senior Fraud and Claims Operations Representative @Wells Fargo
Charlotte, NC, US
Perform customer-focused account monitoring with strong investigative research while working with internal and external cases with suspected fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts. • Collaborated and consulted with third parties and subject matter experts (SME) for research and data structuring and analysis using SQL. • Reviews, verify and/or identify customer transactions to detect/prevent credit/debit fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses. • Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications. • Verify and ensure fraud process is implemented, infrastructure is in place and pertinent strategies and tools utilized to accurately identify and investigate fraud • Perform the preparation of SAR in a timely manner and prepare reports and presentations with MS Power Point, Power BI and Tableau using SAR and monitoring metrics • Participated in and facilitated program development efforts, project management activities, process enhancement initiatives, and regulatory compliance management efforts intended to facilitate the implementation of team goals
EDUCATION
Belmont Abbey College
Bachelor's degree, Business Administration and Management, General
Pfeiffer University
Master of Science - MSc, Financial Fraud Investigation and Cyber Forensics
ABOUT WILLIE B. DILLON
A highly motivated and skilled, professional with exceptional organizational and communication skills and nine (9) years of solid progressive experience managing and delivering multiple large scale projects on time and budget. Proven ability to guide growth targets through cross-functional team coordination in the Financial Services Sector with the following core competencies: • 5 years of business, financial and data analysis and operating reporting • 11 years of business development and strategic leadership • A diverse array of resource planning, cost reduction, project and team management expertise
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