William Zaborski

About William Zaborski

William has diverse experience in organizational development that includes expertise in MSP implementation and account management, policy/procedure re-engineering, best practices development, correcting under-performing operations and TQM/ISO administration. He possesses a solid background in leveraging corporate strengths and integrating human, technological and operational resources to deliver sustained results.Specialties: MSP ManagementProject ManagementTraining FacilitationChange ManagementBest Practice/BenchmarkingProcess Re-engineeringCustomer careEmployee DevelopmentInnovation/EfficiencyOperations/ISO auditingHuman Resources ManagementNew employee orientationTurn around expertise

Experience

1. Program Manager

   AgileOne

   Apr 2021 — Present · US

   The Program Manager is responsible for overseeing assigned AgileOne’s MSP program. The PM works with Client Users, Supplier Partners, and Contingent Workers participating in the MSP Program. The PM will support and manage the effective and efficient use of the AgileOne VMS, to facilitate the processes and manage compliance with the contingent workforce management program as defined by the client and AgileOne Management. • Implement and maintain Client’s policies and procedures, ability to document these policies and train additional staff on same.• Maintain existing support supplier contracts and negotiate contracts with new suppliers as needed.• Promote an understanding of the AgileOne Program with managers, suppliers, and contingent workers• Develop relationships with key managers/end users to develop additional business opportunities.• Act as liaison between client and suppliers on requirement issues while maintaining the integrity of our Service Level Requirements.• Act as point of contact for systems issues between client or suppliers, and System Development Team.• Ensure project documentation is updated and archived and can be retrieved for audit, review, and legal purposes.• Ensure the timely delivery of regular billing and any required management reports to client, suppliers, or corporate office.• Act as the point of contact between AgileOne Corporate and suppliers for any contractual, accounting or payment inquiries.• Identify and promote opportunities for other ActOne Group Companies when possible.• Conduct regular reviews (usually quarterly) to survey client satisfaction with both AgileOne and Supplier Performance.• Recruit and hire additional Client Services Staff as needed.• Hire, train and manage the Client Services Professionals and support staff.• Motivate, encourage and develop staff through ongoing training and mentoring.

Education

• The University of Toledo

  Bachelor of Business Administration (B.B.A.), Marketing/Management

  1981 — 1986