William Wheeler

CX Senior Project Manager at Gainwell Technologies

Role: Senior Project Manager - Cx Launch at Gainwell Technologies
Location: Sparks, NV, US
LinkedIn followers: 500 followers

About William Wheeler

My passion is leading people to do their absolute best in their careers. I am dedicated to the idea that all people can fulfill their potential with the right tools, and I can help them reach their goals by educating them and guiding them to success. I pride myself with the skills to be able to lead people in business processes so that they can accomplish anything. I draw my personal experience from the performing arts, which incorporates elements of directing, learning, performing, feedback, and repeated analysis. These elements lead to the perfect combination of training and leadership, which I can pass on through my tools to others and enable them to achieve anything.Specialties: Project Management for Information Systems, including Healthcare and CRM systems; Business Training, Operational Readiness (Business and Systems), Customer Service, Issue Triage and Analysis

Experience

Senior Project Manager - Cx Launch
Gainwell Technologies
Apr 2026 — Present · Reno, NV, US
As a part of the Customer Experience (CX) Launch group at Gainwell Technologies, my role is focused on tracking projects and initiatives to their completion for our clients across the US. My primary responsibility is project management for small to large scale implementations for Medicaid technology solutions, with a focus on processes, training, facilities, and outcomes.

Education

University of Nevada, Reno
Master of Business Administration (M.B.A.), Project Management & Information Systems
2011 — 2016
University of Nevada, Reno
Bachelor’s Degree, Music Education
2002 — 2007

Skills

Troubleshooting
Change Management
Ms Project
E-Invoicing
Customer Satisfaction
Training
Sharepoint
Software Training
System Administration
Databases
Teaching
Crm
Employee Training
Invoicing
Process Training
Licensing
Customer Service
Networking
Cross-Functional Team Leadership
Leadership
Licensing Agreements
Technical Training
Technical Support
Access
Microsoft Project
Visio
Training Delivery
Sales
Team Leadership
Program Management
Project Management
Business Process Improvement
Customer Relationship Management (Crm)
Call Centers
Management
Vendor Management
Gatekeepers
Human Resources
Operational Readiness
Hands-on Training

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