William Tholath
IT
- Role
- Senior Manager at Dana Incorporated
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
Manufacturing & ProductionView LinkedIn profile
Experience
Senior Manager
Feb 2012 — Present
Education
St. Xavier's College
Bachelor's degree
1998 — 2001
Symbiosis Institute of Management Studies
Customer Relationship Management
2008 — 2010
Dr. Antonio DaSilva Jr. College
HSC
1996 — 1998
Victoria High School
SSC
1984 — 1996
Skills
- Hdi Support Center Manager
- Itil
- Project Delivery
- Team Building
- Process Management
- Pmp
- Leadership
- Team Leadership
- Process Improvement
- Vendor Management
- Six Sigma
- Resource Management
- Sla
- Itil Certified
- IT Management
- Service-Level Agreements (Sla)
- Pmp Certified
- Kcs
- IT Operations
- Project Management
- Help Desk Support
- Metrics
- Customer Satisfaction
- Transition Management
- Team Management
- Outsourcing
- Itil V3 Foundations Certified
- IT Service Management
- Operations Management
- Incident Management
- Service Delivery
- Technical Support
- Call Centers
- Business Process Improvement
- Service Management
- Knowledge Management
- Service Desk Management
- Service Desk
- Scrum
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