William Sumter
Transformation & Change Enablement Executive | AI Adoption Strategist | Building Change Capabilities & Driving Measurable Business Outcomes
- Role
- Director, Change Management Business Partner Transformation Office at TIAA
- Location
- Concord, NC, US
- LinkedIn followers
- 500 followers
About William Sumter
Dynamic Transformation and Change Enablement leader with proven expertise in architecting enterprise-wide change strategies that accelerate organizational adaptability and drive measurable business outcomes, including 45% AI adoption improvement through strategic change management interventions and comprehensive KPI tracking. Demonstrated success in building change capabilities across global associates while delivering exceptional adoption rates including 98% platform utilization and $500M+ business continuity protection. Excel at developing comprehensive enablement programs that drive AI and digital transformation adoption, fostering cross-functional collaboration, and transforming organizational culture through data-driven interventions and targeted use case development. Proven track record of scaling change management practices, mentoring high-performing teams, and establishing sustainable frameworks that support rapid transformation initiatives across emerging technologies. Expert in leveraging PROSCI, ADKAR, and SCARF methodologies to drive stakeholder readiness and ensure seamless business transformation across complex, multi-million-dollar AI and digital initiatives. CORE COMPETENCIESArtificial Intelligence Adoption | Enterprise Change Strategy | Organizational Transformation | Change Capability Building | Adaptability Quotient Development | Culture Transformation | Digital Transformation | PROSCI | ADKAR | SCARF | Change Impact Assessment | Stakeholder Readiness | Change Saturation Analysis | Change Champion Networks | Strategic Planning | Business Continuity | Risk Assessment & Mitigation | Portfolio Optimization | Cost Reduction Strategies | Revenue Growth | P&L Management | Program Management | Project Management | Cost Reduction Strategies | Revenue Growth | P&L Management | Cross-Functional Team Leadership | Resource Allocation | Budget Administration | Go-to-Market Strategies | Platform Migrations | System Implementations | UI/UX Enhancement | Change Analytics | CRM Optimization | Knowledge Management Systems | Executive Leadership | Staff Supervision, Coaching & Mentoring | Capability Building | Community of Practice Development | Training Program Design | Communications Strategy Development | Stakeholder Engagement | Persona Development | Content Creation | Multi-Touchpoint Campaigns | Process Improvement | Organizational Efficiency | Enterprise Awareness | Relationship Management | Account Management | Market Share Growth
Experience
Director, Change Management Business Partner Transformation Office
Jul 2023 — Present · Charlotte, NC, US
Recruited to establish enterprise change capabilities and build organizational adaptability quotient and resiliency across global associates. • Drove 45% increase in AI platform utilization within Office of Chief Financial Officer through strategic change management interventions, developing use case repositories and implementing ADKAR-based adoption metrics to ensure sustainable technology integration.• Led enterprise-wide change adoption strategy for 5+ strategic transformation initiatives, conducting comprehensive stakeholder impact assessments and change saturation analysis that resulted in successful portfolio reprioritization and optimized resource allocation across OCAO.• Achieved exceptional user adoption rates across critical system implementations, including 98% Salesforce utilization within 3 weeks associates), 40% improvement in PERSUIT platform adoption, and 85% knowledge management system usage in first year.• Delivered measurable business impact through change management interventions, driving 30% reduction in outside counsel legal spend, 38% improvement in organizational efficiency, and 40% increase in transformation awareness.• Designed and executed enterprise change capability building program, developing curriculum and facilitating training sessions on change leadership, adoption strategies, and sponsorship for associates while establishing monthly Community of Practice with guest speaker series.• Served as Change Management platform SME and innovation driver, collaborating with development teams to enhance UI/UX functionality and reporting capabilities while establishing adoption, utilization, and proficiency KPIs tracked through ADKAR methodology.• Transformed organizational culture through data-driven interventions, developing and implementing Culture Action Plan that achieved 42.3% average improvement across employee survey categories.
Education
University of Maryland Global Campus
MBA, General Concentration
2005 — 2007
Hampton University
B.S. in Management w/Information Systems emphasis, Business
1998 — 2002
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