William Stocker
Information Technology Professional | Empowering Businesses Through Smart Tech Integration
- Role
- Service Desk Analyst i at Lockton
- Location
- Gastonia, NC, US
- LinkedIn followers
- 500 followers
About William Stocker
As a Service Desk Analyst at Lockton, I serve as a key point of contact for technology…
Experience
Service Desk Analyst i
Apr 2025 — Present · Charlotte, NC, US
As a Service Desk Analyst, I provide frontline technical support to end users, ensuring timely resolution of hardware, software, and network issues. My role involves diagnosing problems, guiding users through solutions, and escalating complex issues when needed. I aim to deliver high-quality service while maintaining a strong focus on customer satisfaction and operational efficiency.
Education
Bellevue University
Bachelor of Applied Science - BASc
2023 — 2025
Hunter Huss High School
High School Diploma
2009 — 2013
Gaston College
Associate of Arts and Sciences - AAS
2018 — 2022
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