William Kaufman
SaaS Customer Success | Co-Founder @ Formula Foundry | Board Member @ Chelsea Cultural Council
- Role
- Customer Success Manager at mabl
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About William Kaufman
An account management leader with 15+ years of experience driving revenue retention and growth for B2B and B2C. I specialize in high-tech, leveraging AI-driven platforms and strategy to build high-performing programs that deliver measurable ROI.My passion for building impactful experiences extends to my community work as Chair of the Board for the Chelsea Cultural Council. In my professional and personal engagements, my approach is the (more or less) same: understand the audience, build meaningful connections, and deliver outstanding results.
Experience
Customer Success Manager
Mar 2026 — Present · Boston, MA, US
mabl is the #1 AI-native test automation platform empowering software teams to deliver exceptional user experiences.The mabl platform leverages AI to streamline test automation across web, mobile, API, accessibility, and performance, empowering teams to innovate quickly and release faster while ensuring high-quality deliveries. Trusted by industry leaders like Microsoft, Vivid Seats, and JetBlue, mabl’s modern, secure, unified platform transforms how teams approach software quality.
Education
Cushing
High School
2000 — 2004
Harvard University Graduate School of Design
Career Discovery Program: Architecture and Design
2005 — 2005
Wheaton College Massachusetts
Bachelor of Arts, Studio Art, History
2004 — 2008
Boston University Professional Education Program
Fundamentals of Real Estate Finance
2009 — 2009
Skills
- Blogging
- Lead Generation
- Social Media Marketing
- Marketing
- Campaigns
- Wordpress
- Graphic Design
- Account Management
- Digital Strategy
- Marketing Communications
- SEO
- Market Research
- Search Engine Optimization (SEO)
- Creative Direction
- Digital Media
- Campaign
- Web Design
- Creative Development
- Photography
- Brand Development
- Digital Marketing
- Web Analytics
- Integrated Marketing
- Google Analytics
- New Business Development
- Marketing Strategy
- Online Advertising
- Marketing Management
- Email Marketing
- Crm
- Social Media
- User Experience Design
- Online Marketing
- Microsoft Office
- Adobe Creative Suite
- User Interface Design
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