William Solomon Dixon
Salesforce Administrator Developer @Sprezzatura
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WORK HISTORY
Salesforce Administrator Developer @Sprezzatura
Manage user access, roles, profiles, personas, public groups, permission set groups, fields access, and page layout. • Implement best practices in reporting, data management, approval processes, and tool integration. • Collaborate with cross-functional VA government teams to gather requirements and enhance Salesforce functionality. • Perform system maintenance, maintain customized reports and dashboards, and ensure data security and integrity. • Skilled in Apex, Flow, Lightning, Visualforce, Excel, Data Loader, Service Now, Confluence, Microsoft Teams and Slack. • Worked with HubSpot on a 4-month project.• Current completion of 4 Salesforce AgentForce superbadges and received agentblazer status: Legend.• Salesforce Certified AI Specialist. Created service AI agents using Salesforce Agentforce.• Proficiency in creating flows, topics, actions, prompt templates and agent testing in the test center & Agent builder.• Integrated Slack and connected it to agentforce. • Setup and managed Data Cloud for agentforce agent.
EDUCATION
Art Institute of Atlanta
Associate Degree, Graphic Design and Visual Communications
Central Piedmont Community College
Associate Degree, Computer Graphics
Trailhead by Salesforce
Salesforce Adminstration and App Builder Platform
ABOUT WILLIAM SOLOMON DIXON
When designing software for end users, you need to think about how the end user is having an experience, a bit like they\'re looking at a painting. To do that with software, you have to understand, not only what is possible with the technology, but how do you paint the picture with the technology.
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