Williams
Operations Analyst II at Dominion Energy
- Role
- Operations Analyst Ii at Dominion Energy
- Location
- Alexandria, VA, US
- LinkedIn followers
- 500 followers
About Williams
Experienced Operations Analyst with a demonstrated history of working in the utilities industry. Skilled in Microsoft Word, Sales, Management, Social Media, and Training. Strong support professional with a Bachelor of Science (B.S.) focused in Business Administration and Management, General from Virginia State University.
Experience
Operations Analyst Ii
May 2022 — Present · Alexandria, VA, US
Successful completion of the OATP Development Program and associated testing.Full knowledge of distribution and transmission systems.Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.Schedules and manages other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service.Provides accurate and timely information to customers, and first line resolution to customer complaints.Accurately reports outages to customers\' accounts.Accurately manages Estimated Restoration Times to customers.Maintains scheduling, reporting and follow up of the Local Office.Provides timely and accurate data for continual Service Reliability improvements.Manages backlog of maintenance projects along with actively managing backlog of streetlight repairs.Runs and manages financial reporting and budgetary functions for maintenance projects.Outage restoration crew and workload management
Education
Virginia State University
Bachelor of Science (B.S.), Business Administration and Management, General
2011 — 2014
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